If not a scam, is the company reputable? Does it handle cancellations and, more importantly, refunds in the manner it claims it will? My personal experience has lead me to conclude the company is not reputable and does not follow-through with claims made on its website.
If you have arrived at this blog post, you are probably considering a Kreyos Meteor Smartwatch purchase and conducting some research first. I, too, tried to research this product and company but found very little at that time, and certainly nothing in the form of major complaints other than the company kept pushing back its shipping date. What follows is an accounting of my personal experience with Kreyos and the loss of $179.95.
The beginning of April of this year I was searching for a birthday gift for one of my sons. While talking with a clerk in the electronics department of a local store, the clerk suggested my son may like a Kreyos Meteor Smartwatch. I’d never heard of it and the clerk explained it was a startup company that had raised funds via Indiegogo. He further explained the claimed functions/uses for the Kreyos Meteor Smartwatch and said while they were not yet shipping he had preordered one for himself. He gave me the website address. I came home to take a look.
After looking at the site I searched the web for information about the company. At the time (early April) there was very little information available. A few forums were discussing the product and some techie articles had been written. It appeared a lot of people claimed to have funded the company through Indiegogo and pre-ordered a watch. The only complaints were that the company pushed back the shipping date several times. I could find no other information indicating it may be a scam or that the company was bilking people. So, I decided to pre-order a Kreyos Meteor Smartwatch for my son’s birthday. Since the smartwatch is rather expensive, my other three sons agreed to go in on the gift with me.
I ordered the watch on April 9 and my credit card was charged on April 10 for the full amount plus shipping. On his birthday, I provided my son with a printed photo of the watch and the website address explaining that the watch would be shipping sometime in May. Unfortunately, my son later advised me he did not think the smartwatch would be useful to him.
On May 2 I sent an initial email to Kreyos requesting cancellation of and refund for my order, providing them with my order number. I sent subsequent emails on May 15 and July 10 requesting confirmation of my order cancellation and an immediate refund to my credit card. Those emails included the prior emails. None of my emails came back as “undeliverable” and the Kreyos group has never contacted me. Between my May 15 and July 10 emails I once again attempted to search the web for any new information of other people’s experiences with the company. At the time, I found only two posts (#21 an #27) on one new forum thread by individuals claiming to have actually received refunds after cancelling orders.
As of the end of business yesterday, July 31, 2014, my credit card has never been refunded for the purchase nor have I received the watch. I am left with no alternative but to conclude Kreyos is either a financially troubled and unreliable company, at best, or at worst it has purposefully scammed me out of $179.95.
I am posting this as fair warning to anyone considering purchasing a Kreyos Meteor Smartwatch. DON’T!
Talking To The Boys 